FAQ

Frequently asked questions.

Find answers to common questions about Home + Health.

General

General questions

Home + Health is Nova Scotia's direct-connection marketplace. Unlike traditional agencies that assign strangers to your door, our platform empowers you to hand-pick verified providers who fit your family's specific needs, schedule, and budget.

For families

For clients & families

For providers

Safety

Safety & security

Still have questions?

Talk to our team for more information or direct assistance.

Frequently asked questions.

General questions

What is Home + Health?

What services are available through the Home + Health app?

Do I have to pay for the Home + Health app?

How is Home + Health different from a traditional agency?

What areas does the app serve?

How do I pay for the services I receive?

For clients & families

Who are the providers on the Home + Health app?

How do I book a provider?

Is there a subscription fee or a long-term contract?

Who can book providers and manage things?

Can I use Home + Health to store my medical information?

What if I need a provider on short notice?

What else can the app help me with?

For providers

What are the benefits of becoming a provider?

How do I become a provider on Home + Health?

How do I get paid?

Can I set my own rates and schedule?

Am I protected while working?

Can I limit how far I'm willing to travel?

What if I encounter an unsafe or uncomfortable situation?

What else does Home + Health offer its providers?

Safety & security

How secure is my personal information?

What happens in case of an emergency?

How does Home + Health ensure services meet expectations?

What is your vetting process?

Still have questions?